Terms & Conditions

Terms & Conditions

 

Dear Customer,

Please read our Terms and Conditions carefully. It is the policy of Zest Cleaning Solutions to strictly enforce its Terms of Agreement in the event of any dispute.

You agree that any use of the services provided by Zest Cleaning Solutions shall constitute your acceptance of the Terms and Conditions. Our cleaning service may be ordered by telephone or online and the client agrees to be bound by these terms and conditions.

Zest Cleaning Solutions can introduce housekeepers, residential cleaners and office cleaners at short notice. We pride ourselves on providing a personalized quality service for each individual client. Every housekeeper or cleaner that we recommend is personally interviewed and references checked by us.

Customer agrees to provide a list of tasks and all cleaning materials and equipment needed for the required work, unless other arrangements have been made with Zest Cleaning Solutions . All cleaning equipment should be safe and in full working order.

The client must allow the cleaner access to hot water and power. All fragile and breakable items must be secured or removed if that necessary.

Cleaner or housekeeper are not able to move heavy furniture whilst we clean your premises. If heavy furniture needs to be moved, prior notice is required.

It is the client’s responsibility to ensure that the cleaners have full access to the property being cleaned.

Cleaners will not perform any deep clean requiring chemicals or specialized cleaning of any antique, delicate or valuable items. Fridges and freezers must be thoroughly defrosted and emptied before cleaning can commence. Kitchen cupboards must be emptied before cleaning can commence (if deep , or end of tenancy cleaning requested, Zest are able to remove all unwanted items)

It is always preferred you or a member of your household is present at the start and end of a One-off clean to ensure that you are happy and point out areas you want specifically cleaned. We will not be  held liable for work not completed, or not completed to a good standard, if other people, or tradesmen are working in the same property when our cleaners are working and carrying out the job. If collection of keys is required from a location outside the postal code area of the cleaning scheduled, £10 charge will apply (please check with a member of staff).

Cancellations

 If not notified on time Zest Cleaning Solutions will not refund any deposit paid in advance or will charge a cancellation fee of up to 50% of the quoted price for the booked service.

The cancellation notice period for regular cleaning service or any request for  re-schedule  is 15 days.

The client may cancel or re-schedule  1 off or domestic cleaning service by giving at least a 24hour notice.

The Client must pay to Zest Cleaning Solutions any amounts that he/she owes under the agreement. Zest Cleaning Solutions reserves the right to cancel the cleaning service with immediate effect due to non payment. The customer agrees that after the termination of the cleaning service he/she will not hire or use any  domestic services provided by a past cleaner introduced to the customer by Zest Cleaning Solutions.

If the customer does wish to hire or use domestic services provided by such a cleaner then he/she must pay a referral fee of £1500. Customer agrees to pay the full price of the cleaning visit in the event of a lock-out Caused by our cleaners being turned away, no one home to let them in or problem with customer’s keys.  If an initial deposit has been paid to Zest Cleaning Solutions then the customer agrees that deposit funds may be used to cover the cancellation fee.

CLAIMS

The customer accepts and understands that poor service, breakage/damage or theft must be reported within 36 hours from our service date. No claims can be made against Zest Cleaning Solutions after the above time limits. In case of a complaint, Zest Cleaning Solutions required to be notified within 24 hours after the cleaning work completion. Claims will not be considered after the above time limit.

If the client is dissatisfied with the work, a cleaner must be allowed to return and  re-do the job at no extra charge within 2 working days of receiving a complaint. The company will not normally refund any payment if it is not permitted to return to the client’s property to complete the job.  Refund will be issued only if the Client has cancelled a cleaning visit within the allowed time (24 hours) prior to the start of the cleaning session and a payment has been already taken by the Company.  

Zest Cleaning Solutions reserves the right not to be responsible

1. cleaning job not complete due to the lack of suitable cleaning materials and/or equipment in full working order, hot water or power;

2. third party entering or present at  the customer’s premises during the cleaning process; wear or discolouring of fabric becoming more visible once dirt has been removed;

3. failing to remove old/permanent stains that cannot be removed using standard carpet cleaning methods.

 

Zest Cleaning Solutions shall not be liable for the shrinkage of carpets as a result of natural fibre carpets being wet cleaned. Zest Cleaning Solutions shall not be liable for the shrinkage of carpets as a result of poor fitting. Zest Cleaning Solutions shall not be responsible for any damage caused as a result of the. Client placing furniture on a carpet which has not completely dried

4. existing damage or spillage that cannot be cleaned/removed completely using provided by the customer cleaning materials and equipment or standard carpet cleaning equipment

5. Items excluded from liability are: cash, jewellery, items of sentimental value, art and antiques.

6. accidental damages worth £100.00 or less; any accidental damages caused by our cleaners if the customer has an unpaid balance owed to Zest Cleaning Solutions.

 

The standard end of tenancy cleaning does not include cleaning of walls, ceilings, curtains, balconies, patios, exterior  windows and carpets. If the Client requires cleaning of any of these items then Zest Cleaning Solutions cannot be held responsible for any unsuccessful results or any damage caused to the items. Zest must also be made aware that the areas need to be cleaned.

 

Payment methods and terms

Payment is requested on completion on the day of the cleaning or housekeeping service, unless other arrangements have been made with Zest Cleaning Solutions.

Payment can be made in cash ,  cheque or bank transfer.

Customer understands that any ‘late payments’ may be subject to additional charges. If payment is not made after 30 days of invoice then the account will be passed to our collections agency, after which a charge of 15% on top of the initial invoice due, will be added to the debt. You agree as part of this contract to pay this sum which represents our reasonable costs in collecting the unpaid amounts.

Zest Cleaning Solutions will collect any outstanding monies owed to us. If as a result we have to use a debt collecting agency or county court to secure payment, you agree to pay any debt collecting agency fees, court fees, legal cost, or interest that will occur due to the result of nonpayment of your outstanding bill.

Zest Cleaning Solutions reserves the right to make any changes to any part of these terms and conditions without giving any prior notice